Mary Jennings and Associates Business Health Check Questionnaire

Three sets of questions to assess the health of your business follow. Rank each question by selecting the number between one and ten that most reflects your position.

Example: Business Planning

The business plan for my firm is fully communicated to all staff members.

1 = Least accurately reflects my position
2
3
4
5 = neutral - neither high nor low
6
7
8
9
10 = Most accurately reflects my position

Each score will be used to calculate an index that will reflect the present status of your business. A score of eight will be shown by placing a cross in the box beside “8” on the scoring sheet/score pad. This would indicate that most staff members in your business DO HAVE a good understanding of the firm’s business plan.

Personal Details

Some information about you. This information will be only for our own reference and will not be disclosed to any other parties under any circumstances.

Name: *

Email Address: *

Telephone Number: *

Type Of Business: *

Critical Skills

Research* has identified the following eight critical skills areas for most businesses. Assess the level of these skills within your business by scoring each of the questions in the score box.

1. I have an up-to-date strategy for my business that is clear and fully understood by all partners/directors:

2. Key decision makers in my business are well able to make decisions when facts are ambiguous and unclear:

3. Key decision makers are highly creative and regularly come up with new ideas for the business:

4. Owners and managers always plan their work and output is always delivered on time in the most efficient way:

5. Owners and managers in my business have built effective teams:

6. Owners and managers are well skilled at motivating staff members and morale is high in my business:

7. Owners and managers are skilled at managing the vision and purpose of my business:

8. My business encourages innovation and new ways of working and producing are always rewarded:

Strategic Skills

Research** has shown that the following three strategic skills are key for Directors/Owners/Partners in control of a business. Assess your level of skills in each by marking the appropriate box. These questions relate to Directors and Owner/Managers and are not intended for general staff members.

1. Directors/Owners/Partners have a clear understanding of the business and of what business we are in:

2. Key decision makers in my business are skilled at making complex non-routine decisions:

3. Senior team members in my business are skilled at creating new and different products and work procedures:

Operating Skills

The following ten questions focus on the operating side of your business. Operating skills are essential in any business to effectively get results – product output, sales, services and deliveries. Research (Lominger as above) has indicated that skills in the following ten areas is important in any business if it is to operate effectively. These questions apply to all staff members, but particularly to foremen and operating staff members.

1. Decisions are made in a timely way in my business and there are seldom any unnecessary delays in making decisions on routine day to day matters:

2. All staff members have a clear idea of their respective priorities:

3. Supervisory and operating staff are well organised and know where and when to obtain raw material and input to complete their tasks:

4. Supervisory and operating staff always plan their work and work to their plans:

5. Effective time management is practised throughout my business:

6. Routine and operating work is always delegated and directors/owners/managers focus on planning and non-routine work:

7. Staff training and development is practised in my business and we recognise the importance of effectively trained staff members:

8. Managers and supervisors are skilled at directing the work of staff reporting to them:

9. Managers and supervisors always provide staff reporting to them with information needed for people to do their work on time:

10. Managers and supervisors clearly assign responsibility to staff reporting to them, set clear objectives and monitor process, progress and results without interfering in the work of junior staff members:

The accurate completion of the above twenty one questions will yield useful information about the business health of your firm or partnership. These questions have been based on sound research conducted in successful businesses.

* Lominger inc. quoted in "The Leadership Machine", Lombardo M.M and Eichinger R.W, Lominger Limited Inc, 2002
** Lominger inc. quoted in "For Your Improvement" Lominger Limited Inc, 4th Edition, 1996

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